Contact Us

713 Prospect Avenue

Westbury, New York  11590


Phone: 516-333-8325
Mail: customerservice@myhomefavorites.com


Monday – Friday: 9am – 8pm
Saturday: 8am – 9pm
Sunday: Closed

Send Us A Message

Our staff will get back to you and answer your questions.

F.A.Q.

TO PLACE AN ORDER

You can place a secure order online 24 hours a day, 7 days a week. If you are having trouble placing an order, please refer to our frequently asked questions, or call 516-333-8325 to speak with a customer support representative, Monday – Thursday 9am-8pm, Friday 9am-9pm and Saturday 8am-9pm ET.

RECENT ORDERS / MODIFYING AN ORDER

If you have questions about your recent order, would like to find out the status or modify it, you can e-mail customer support at customerservice@myhomefavorites.com. A customer support representative should respond to you within 1 business day.

PROBLEMS WITH AN ORDER YOU HAVE RECEIVED

We are committed to providing the highest quality products and assuring that each product we ship out meets our highest satisfaction standards. Should you have a problem with any of the products that you have received from the My Home Favorites, please contact us and we’ll happy to find a resolutions for you. For information on returns, visit to our returns section.

DO YOU SELL THE SAME THINGS IN STORE THAT YOU DO ONLINE

99% of our inventory in store is online.  We do try to get new inventory up online as soon as possible but at times the store will have inventory that the online store does not have as yet.

CAN WE PAY ONLINE BUT PICK UP IN THE STORE

Absolutely you can.  In check out select In-Store Pick up and in Shipping Address area you may leave special instructions and select pick up time and day.  Your order will not be automatically returned if you don’t pick up.  The store will call you to confirm if you are still coming and when if we are about to close.  Please be advised In-Store Pick Ups are subject to In-Store return policy.

PRIVACY & SECURITY

INFORMATION YOU PROVIDE TO US
In the course of doing business with us either by shopping on our website or by talking with our customer service representatives, you will willingly provide us with some personal information, such as your name, address, contact information and shopping choices. By providing this information to us, you authorize us to store this information, use it to complete the fulfillment of your order, use it to provide suggestions to make your shopping experience better, and for following up with communications regarding your order. We may also use this information for future marketing to you.  Any credit card information you provide to us for completing your order is never shared with anyone and is only ever used to complete an order transaction. 

INFORMATION WE COLLECT FROM YOUR SHOPPING EXPERIENCE
Our system automatically collects and stores certain pieces of information about your visit to our site. Like many web sites, we use cookies and obtain browser information like refering pages, browser brand and version, and date and time information. Cookies are small files that reside on your computer that identifies your computer uniquely to a website. This allows us to enhance your shopping experience by storing certain information about you. For example, if you start placing an order with us but then leave our site, when you return your order will be stored so you don’t have to start again from the beginning. We will also record your IP address when placing or attempting to place an order.