Shipping & Returns

Shipping Methods

Perishable items:  Overnight or 2nd Day shipping is required.  Any order that contains a perishable item will be shipped using Overnight or 2nd Day service except for the following states: NY, NJ, CT, PA, DE, MA, ME, VT, OH, VA, WV, or MI

Non perishable items:  Ground, 2nd Day, and Overnight shipping is available.

Combined orders: If your order combines perishable and non-perishable items the entire order will be automatically classified as a perishable shipment and will ship Overnight or 2nd Day.

Orders may ship out with UPS or USPS

International Shipping

Currently we do not offer international shipping.

Returns & Exchanges

We can not accept returns of perishable items. We just don’t feel comfortable reselling a perishable food item that has not always been in our control. We can accept returns of non-perishable items as long as you contact us within 72 hours of having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging – we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Please store the items appropriately and call us at 516-333-8325 within 24 hours of receipt. We can arrange a return or exchange for you or you can reship the order back to us only with FedEx, UPS or USPS Priority once you have spoken with one of our customer service representatives. We can not accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without calling us first

Once the items have been received back at our store, the items will be inspected. Items need to be in perfect resellable condition in order for us to issue credit on the return. A credit for the cost of the item will then be issued to your account, unless you have selected an exchange. Shipping charges are non refundable and you are responsible for shipping costs for returned items.

We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also can not be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.

In-Store Return Policy

We will accept returns made within 7 days of purchase on non-perishable items and unopened items.  Receipt must be present for cash purchases.  Please be advised In-Store Pick Ups are subject to In-Store return policy.

Product Freshness

We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack them in an insulated Styrofoam box with dry ice and/or reusable ice gel packs. This packaging is designed to maintain full product freshness while in transit. Our stringent packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible.

Shipping & Processing Times

Most orders will ship the same day when placed before 2:00 pm ET.  Any order will have a 1-2 day processing time. Orders containing perishable food items only ship Monday through Thursday. The 2:00 pm same day shipping cut-off time may change during the November and December holidays. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. No orders ship on Saturday, Sunday(as we are closed)or on national holidays.  At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.